Acknowledge the requirement or issue.
Our operating standards
We clarify what can be expected at each stage and what depends on suppliers, authorities or transport providers.
01
Receipt and triage
Identify missing information before sourcing starts.
Classify the request by readiness and priority.
Assign a reference or owner when appropriate.
02
Updates
Do not send price without linked specification and validity.
State what is verified and what remains indicative.
Notify the customer of material changes in availability, cost or timing.
Maintain a record of decisions and approved versions.
03
Commitment limits
Do not guarantee permits, vessel dates or inspection results before issuance.
Do not reserve quantity or price without written confirmation.
Timing depends on both parties and competent authorities.
Commercial commitments are governed by the signed quotation or agreement.
04
Privacy and conduct
Use customer data for execution and related communication.
Do not publish names or documents without authorization.
Require professional communication and accurate information from all parties.
Material changes should be confirmed in writing.
Start with complete information
The clearer the requirement, the faster and more accurate the response.